Frequently Asked Questions
Q
Where & How can I place an order?
Please contact our sales representatives. You will receive a professional offer and dedicated service, or you can proceed with the order directly.
Q
Can I get some samples?
Yes, 10-20g free samples are available (shipping charges excluded).
Note: Sample shipping charges will be fully deducted from future bulk orders.
Q
How do you control and guarantee quality?
All products are strictly qualified before shipment:
- Our testing center is fully equipped with HPLC, GC, and other advanced instruments. Every single batch is analyzed by our R&D and QC teams.
- Pre-shipment samples are available for quality evaluation and confirmation.
- We partner with trusted third-party testing institutions to monitor heavy metals, pesticide residues, allergens, and other parameters.
Q
Which payment methods do you support?
We accept Wire Transfer, PayPal, Western Union, Credit Cards, and Letters of Credit.
Q
What is your mode of transportation and delivery time?
- Mode of transport: Express Delivery, Air Freight, or Sea Freight.
- Shipping time: 4-8 days by air, or 20-30 days by sea.
Q
How do you guarantee after-sales service?
We have established a professional after-sales team. If issues arise, please follow these steps:
- Take detailed photos of the packaging and the materials inside.
- Count the quantity of defective components.
- Submit a detailed feedback form describing the issue.
Available After-Sales Solutions:
- Damaged Packaging: If the packaging is damaged but the product quality remains good, we will provide new packaging materials free of charge.
- Minor Issues: For minor defects, we will offer appropriate discounts or financial compensation.
- Significant Quality Issues: For serious defects, we will investigate immediately and offer replacements upon confirmation.
Fderla Biology
