Frequently Asked Questions
Q1
Where & How can l place an order?
Please contact our sales person, you will get a very good offer and service, or order with trade assurance directly.
Q2
Can I get some samples?
Yes, 10-20g free sample (excluding fedex shipping).
Note: Sample shipping charges will be deducted from further orders.
Q3
How to control and quality assurance?
All goods are qualified before shipment:
- 1. The inspection center is equipped with HPLC, GC and other instruments, R & D and QC for the test of each batch.
- 2. Free samples can be provided for quality testing and confirmation.
- 3. Cooperate with third-party testing institutions to detect heavy metals, pesticide residues, allergens, etc.
Q4
Which payment methods do you support?
Wire transfer, Trade Guarantee, paypal, Western Union, Alipay, credit cards, letters of credit
Q5
What is your mode of transportation and delivery time?
- 1. Mode of transport: DHL/fedex/Air/Sea
- 2. Transportation time: 4-8 days by air or 20-30 days by sea
Q6
How to guarantee after-sales service?
We have established a professional after-sales team to give you feedback. Please follow these guidelines:
- 1. Please use the well package to take detailed photos of the ingredients.
- 2. Please use the pictures listed to calculate the number of defective components.
- 3. Please send us a complaint form with clearer details.
The after-sales team will conduct research and submit investigation reports with our OA & QC department.
Solutions for reference:
- 1. If the packaging is damaged, make sure the ingredients are good. We will provide new packages free of charge.
- 2. If there is a slight defect in the ingredients, we will try our best to give you discounts and compensation.
- 3. If there is a serious problem. We will inspect and provide a replacement after obtaining your approval.
Fderla Biology
