Frequently Asked Questions
Q1
Where & How can I place an order?
Please contact our sales team to get a very good offer and service, or place an order with trade assurance directly.
Q2
Can I get some samples?
Yes, 10-20g free sample is available (excluding shipping charges). Note: Sample shipping charges will be deducted from further orders.
Q3
How to control and quality assurance?
All goods are qualified before shipment.
1. The inspection center is equipped with HPLC, GC and other instruments. R & D and QC teams test each batch.
2. Free samples can be provided for quality testing and confirmation before shipment.
3. We cooperate with third-party testing institutions to detect heavy metals, pesticide residues, allergens, etc.
Q4
Which payment methods do you support?
Wire transfer, Trade Guarantee, PayPal, Western Union, Alipay, credit cards, and letters of credit.
Q5
What is your mode of transportation and delivery time?
1. Mode of transport: DHL / FedEx / Air / Sea.
2. Transportation time: 4-8 days by air or 20-30 days by sea.
Q6
How to guarantee after-sales service?
We have established a professional after-sales team to assist you. Please follow these guidelines:
1. Please use the original packaging to take detailed photos of the ingredients.
2. Please count the number of defective components based on the visual records.
3. Please send us a detailed report with clear documentation.
The after-sales team will conduct research and submit investigation reports with our QA & QC department:
1. If the packaging is damaged but the ingredients are in good condition, we will provide replacement packaging materials free of charge.
2. If there is a slight defect in the ingredients, we will arrange discounts or corresponding compensation.
3. If there is a severe quality problem, we will inspect the issue and provide a complete replacement after obtaining your approval.
Fderla Biology
