Q1: How can I submit an inquiry?
A1: Please choose your interested products and send an inquiry directly through our website. Our team will respond to you promptly.
Q2: How to confirm the product quality before placing an order?
A2:
a. We offer you the product specification, Certificate of Analysis, and third party lab report if required.
b. Free sample is available for your evaluation before order.
c. We have a professional technical department for consultation, and personalized customization is workable.
Q3: How to place orders and do payment?
A3:
a. Process: Inquiry -- Communication -- Pay for order -- Confirm payment -- Testing & Package -- Shipping -- Receiving.
b. Payment Methods: TT Bank, Online payment channels, Western Union, Paypal, Visa, Mastercard, Escrow, etc.
Q4: How fast can you ship my goods?
A4: Normally within 1-2 working days after the order is confirmed.
Q5: What are the storage conditions for Collagen Powder?
A5: It should be stored in a cool, dry place. Keep away from strong light and heat to maintain its quality and shelf life.
Q6: Do you offer OEM service for your products?
A6: Yes, OEM service is workable. We can customize specifications, private labels, and packaging designs to meet your specific requirements.